support_tickets
Differences
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| support_tickets [2023/05/03 07:53] – created nitemare | support_tickets [2023/05/04 06:46] (current) – nitemare | ||
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| Support Tickets are notices to mods (and passed up to Admins, if necessary) for game issues that have nothing to do with players or cannot be fixed with a Refresh of one's browser or following one of the steps listed under " | Support Tickets are notices to mods (and passed up to Admins, if necessary) for game issues that have nothing to do with players or cannot be fixed with a Refresh of one's browser or following one of the steps listed under " | ||
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| Once the ticket is sent, the player can go back to the Support page at any time to check on the status of their problem. They will be able to see whether a mod is currently dealing with it, if an Admin has it, or if it has been resolved. If the player sees the status as resolved, they should then attempt to do whatever it was they had trouble with in the first place and verify their issue is no longer an issue, rather than incessantly bug a mod about their ticket. If their issue still doesn' | Once the ticket is sent, the player can go back to the Support page at any time to check on the status of their problem. They will be able to see whether a mod is currently dealing with it, if an Admin has it, or if it has been resolved. If the player sees the status as resolved, they should then attempt to do whatever it was they had trouble with in the first place and verify their issue is no longer an issue, rather than incessantly bug a mod about their ticket. If their issue still doesn' | ||
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support_tickets.1683096826.txt.gz · Last modified: 2023/05/03 07:53 by nitemare